Privacy Policy

1. Introduction

This Privacy and Cookie Policy explains how Eseriani (the “Company”, “we”, “us”, or “our”) collects, uses, discloses and protects personal data when you visit our website, submit an enquiry, or use our services relating to relocation, real estate introductions, concierge, travel and investment-related opportunities in Mauritius.​
We are committed to complying with the Data Protection Act 2017 of Mauritius and other applicable data protection laws and to processing personal data lawfully, fairly and transparently.​

2. Data Controller and Contact Details

The data controller responsible for your personal data is:​

Eseriani
Head Office: Mauritius, Port Louis
Email: info@eseriani.com
Telephone: +230 54 762 710

If you have questions about this Policy or how we handle your personal data, you may contact us using the details above or via our website contact form.​

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:​

• Identification details: name, title, nationality, passport or ID details where necessary for immigration or compliance purposes.

• Contact details: email address, telephone number, postal address, preferred communication channel.

• Professional information: occupation, role (e.g. CEO, investor, family office representative, retiree), company name.​

• Relocation and investment profile: residency objectives, budget ranges, property preferences, investment interests, lifestyle requirements, family composition.​

• Travel and concierge preferences: intended travel dates, preferred locations, accommodation preferences, lifestyle preferences relevant to concierge support.​

• Technical data: IP address, browser type and version, time zone setting, device identifiers, and information about how you use our website, collected via cookies and similar technologies.​

• Communication data: records of email exchanges, call notes, meeting notes and messages submitted through forms.​

We do not intentionally collect special categories of data (such as health data or religious beliefs) unless strictly necessary for a specific service and with your explicit consent.

4. How We Collect Personal Data

We collect personal data in the following ways:​

• Directly from you when you complete our contact or connection forms, book a call, subscribe to updates, send us an email, or speak to us by telephone or video call.​

• Indirectly from publicly available sources and professional platforms, when you engage with our brand or services (for example, LinkedIn or professional networks), where permitted by law.​

• Automatically through cookies and similar technologies when you browse our website (see “Cookies” below).​

Where we collect personal data from another party (for example, a professional partner who refers you to us), their privacy policy will govern their use of your data, while this Policy applies to how we process the data once received.​

5. Purposes and Legal Bases for Processing

We process your personal data for the purposes and on the legal bases set out below, in accordance with the Data Protection Act 2017.​

• To respond to enquiries and manage our relationship with you

  • Purpose: to answer your questions, schedule calls, understand your goals, and provide tailored information about relocation, real estate, investment introductions, concierge and travel support.​

  • Legal basis: your consent; performance of pre-contractual or contractual measures.​

• To facilitate introductions to our vetted professional network

  • Purpose: to connect you with real estate agents, developers, wealth managers, legal and tax advisers, concierge providers and travel partners.​

  • Legal basis: your consent; performance of a contract; our legitimate interests in operating our connection hub.​

• To provide guides, market insights and updates

  • Purpose: to send you guides, newsletters, market updates, tax and residency news, and information about relevant opportunities.​

  • Legal basis: your consent; our legitimate interests in keeping clients informed.​

• To comply with legal and regulatory obligations

  • Purpose: to satisfy anti-money laundering, immigration, tax and regulatory requirements, and to respond to lawful requests from authorities.​

  • Legal basis: compliance with legal obligations; public interest grounds where applicable.​

• To improve our website and services

  • Purpose: to monitor website usage, analyse performance, improve user experience and develop our services.​

  • Legal basis: our legitimate interests in managing and improving our business; your consent for non-essential cookies.​

You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.​

6. Disclosures and International Transfers

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:​

• Vetted professional partners, including real estate professionals, wealth managers, law firms, tax advisers, travel agencies and concierge providers, for the purpose of making the introductions you have requested.​

• Service providers who support our operations, such as IT providers, CRM providers, email and communications platforms, and professional advisers bound by confidentiality.​

• Public authorities, regulators, law enforcement or courts where required or authorised by law or where we suspect unlawful activities.​

Given the international nature of our network, your data may be transferred to or accessed from countries outside Mauritius, including in the EU, UK, and other jurisdictions where our partners are located.​
Where we transfer personal data internationally, we take appropriate safeguards in line with applicable data protection laws (for example, contractual clauses and confidentiality commitments) to ensure an adequate level of protection.​

We may also share anonymised or aggregated data that does not identify individuals with strategic or commercial partners for research and statistical purposes.​

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide services, satisfy legal, accounting or reporting requirements, and resolve disputes.​

Retention periods are determined by the nature of the data, the services provided, and applicable legal obligations (for example, statutory limitation periods and regulatory retention requirements).​
When data is no longer required, we will securely delete or anonymise it.

8. Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@eseriani.com.

9. Your Rights

Subject to the Data Protection Act 2017 and other applicable laws and If you are a European resident, you have the following rights in relation to your personal data:​

• Right to be informed about how your data is processed.

• Right of access to your personal data.

• Right to rectification of inaccurate or incomplete data.

• Right to erasure (“right to be forgotten”) in certain circumstances.

• Right to restriction of processing in certain cases.

• Right to object to processing based on our legitimate interests or for direct marketing.

• Right to data portability, where applicable.

• Right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details in Section 2.​
You also have the right to lodge a complaint with the Data Protection Commissioner in Mauritius or with your local supervisory authority, if you believe your rights have been infringed.​ Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

10. Cookies

Our website uses cookies and similar technologies to distinguish you from other users, improve your experience, and compile statistics about website usage.​

• What are cookies?
  Cookies are small text files placed on your device when you visit a website. They can store preferences, enable certain features and help analyse how the site is used.​

• Types of cookies we use:​

  • Strictly necessary cookies: required for the website to function (e.g. security, basic navigation).

  • Performance and analytics cookies: help us understand how visitors use our site, so we can improve functionality and content.

  • Functionality cookies: remember your choices (such as language or region) to provide enhanced, more personal features.

We will ask for your consent for non-essential cookies (such as analytics) via a cookie banner or preference centre, in line with local requirements.​

You can manage or delete cookies through your browser settings. If you disable certain cookies, some parts of the website may not function properly.​

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, in line with our confidentiality and security commitments.​
While we take reasonable steps to secure your information, no system is completely secure, and you acknowledge that transmission of data over the internet carries inherent risks.

12. Third-Party Websites

Our website may contain links to third-party websites, services or platforms (including partners and professional networks) that are not operated by us.​ We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, legal requirements or services.​
The updated version will be posted on our website with a revised “Last updated” date and will take effect upon posting.

14. Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

15. Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@eseriani.com.